Thank you again for purchasing from PLUMAS. We share important information about your order:

1. PACKAGING AND PACKAGING FOR DISPATCH

If you have purchased a pillow, duvet or pillow top, you will receive your products packed in temporary packaging, in order to maintain their cleanliness during shipping. We do not recommend storing Plumas products in closed and/or plastic bags since it is a natural product and must have ventilation.

2. CARE INSTRUCTIONS FOR YOUR FEATHER PRODUCTS:

SHEETS / DUVETS COVERS / WHITE BED COVERS:

  • Wash at a maximum of 40 degrees, on a gentle cycle and with neutral detergent.
  • We do not recommend the use of fabric softener.
  • It is prohibited to treat the article with bleach.
  • Preferably air dry
  • Maximum ironing temperature of 150°C.

COLORED OR PRINTED SHEETS / DUVETS / BED COVERS:

  • Maximum normal washing program at 30°C.
  • Washing and rinsing with mechanical action and normal spinning.
  • We do not recommend the use of fabric softener.
  • Preferably air dry
  • Maximum ironing temperature of 150°C.

PAJAMAS:

  • We recommend washing it with cold water, mild detergent and with clothes of similar colors.
  • Do not use dryer. Dry in shade.
  • Use iron at medium high temperature.

CARPETS:

  • For routine cleaning, it is recommended that you dust the carpet with a broom or carpet sweeper weekly.
  • If your vacuum cleaner has the sweeping function, it must be turned off.
  • Powerful bagless vacuum cleaners are not recommended as they can damage the carpet.
  • Avoid vacuuming the edges of the carpet.
  • In case of spill, clean up immediately. Once a stain sets in, it is more difficult to clean.
  • Blot up liquid spill with dry cotton cloth or clean paper towel. Never rub.
  • Polypropylene/Polyester: Mix a small amount of dish soap with cold water to help remove stains.
  • Viscose/Tencel: Never clean this mat with any liquid.
  • Professional cleaning is recommended if spills cannot be cleaned with household products.

3. CHANGE POLICIES

As part of the cleaning and prevention protocol, only changes notified within 48 hours of receipt of the product will be allowed, for reasons of: shipping error and/or product defects. Exchanges will only be accepted for products without any signs of use, with their original labels and packaging. Cash refunds are not accepted, all returns will be delivered as a credit note.